Each and every well-organized IT process works in a stage-wise manner and ServiceNow is not different from any of them. To enable this, a new Deployment Record request needs to be submitted in the Partner Portal, by clicking the Deployment Registration link under the Quick links. After submitting the request, the deployment record is created in SURF for the partner/company SOW agreement.Īfter creation of deployment record, the partner access to the customer account in HI needs to be enabled by submitting a new inquiry in the Partner Portal with the category "Deployment" and subcategory "Customer Access Requests".Īfter completing the above 2 steps, the implementation partners are able to create HI tickets on behalf of the customers from the own HI account. For this they just need to switch the company in the own HI account, which can be found under the logged in user's name. The "Switch Company" link is visible for everyone, who has the "partner" role, which can be granted by someone with the "partner_admin" role. ServiceNow Ticketing Tool works in a well-organized stepwise process to resolve users’ issues. Highspot delivers the industrys most advanced sales enablement platform and tools for improving marketing effectiveness and increasing sales. How can we help you Product & Service FeedbackGeneral Questions & Comments. Unlock go-to-market insights with powerful analytics. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Our free one-day event kicks off in November. Maximize marketing ROI and save sellers hours each week. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow enables the implementation partners to get HI access to customer instances from the own HI account. This gives the implementation partners the opportunity to submit and handle HI tickets for different customers from one single HI account, just by switching the company. Onboard your sellers faster with training and coaching.
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